Dealing with difficult people is a one day seminar designed to help you deal with the people you come into conflict with at work. Dealing with difficult people is a practical course that will help you identify your strengths and weaknesses in disputes and will help you develop the skills needed to manage difficult situations. The course is highly interactive and uses case studies, questionnaires and delegates’ experiences to deconstruct the conflict and find constructive ways forward.
You’ll learn about your strengths and weaknesses when dealing with conflict as well as developing the skills you need in difficult situations. The seminar uses case studies from the industry, group exercises, and your own experiences to show you how to manage people more effectively.
Areas covered include:
Team managers and production managers and anyone who wants to develop their skills in handling difficult people and situations.
Cancellations must be in writing and must be received at least seven days prior to the course date or the full fee will be charged. ITF reserves the right to cancel courses without liability, and delegates will be offered an alternative date or full refund. ITF reserves the right to cancel courses if there are insufficient enrolments. Read more about our terms and conditions.
Before you can book on this course, you will need to sign in with your ITF account. If you have not yet got an ITF account you can sign up here.
If you have any questions, please don't hesitate to get in touch.